Frequently Asked Questions
1. How do I receive my Certificate of Completion?
After purchasing the training, simply watch the recorded course and download your WoodCity University Certificate of Completion. You can add your name to the certificate, include the training on your résumé under professional development or training, and take your certificate with you to a leasing interview as another way to show that you have taken the initiative to learn about the apartment industry.
2. What will I learn in this training?
This course goes beyond simply greeting prospects and conducting apartment tours. You will learn practical, real-world leasing and property-management fundamentals including prospect communication, qualifying questions, guest cards and documentation, apartment tours, IDs, applications, screening basics, approvals and denials, rental verifications, fair housing awareness, renters insurance, ESA and service-animal basics, move-in preparation, renewals, resident retention, late-rent situations, work orders, maintenance basics, professional leasing habits, and common mistakes to avoid. The goal is to help you better understand how the leasing office operates from the first prospect conversation through the resident experience.
3. Who is this training for?
WoodCity University's training is designed for aspiring leasing consultants, new leasing consultants, experienced leasing professionals who would like a refresher, and landlords who want a better understanding of leasing and property-management fundamentals. Whether you are preparing for your first leasing interview, currently working in the industry, or managing your own rental property, this course can help strengthen your basic knowledge and confidence.
4. How much does the course cost?
The recorded WoodCity University leasing fundamentals course is available for $9.99. There is no test required, and a downloadable Certificate of Completion is included. The course was created to make practical leasing education affordable and accessible to people who want to learn, refresh their knowledge, or prepare for their next opportunity.
5. How long is the training?
The recorded training is approximately 30 minutes and is designed to provide useful information without requiring hours of classroom time. You can learn at your own pace and revisit the material when you need a refresher. The focus is on practical information you can understand and begin applying to real leasing and property-management situations.
6. Is the WoodCity University course an accredited leasing certification?
WoodCity University provides practical introductory and refresher training along with a Certificate of Completion. It is not intended to replace an accredited professional designation. I encourage students who want to continue growing in the apartment industry to pursue additional professional education and credentials through organizations such as the National Apartment Association (NAA) and Visto. WoodCity University can help you build your foundation, strengthen your confidence, and prepare you to keep learning.
7. Can this course help me prepare for a leasing interview?
Yes. The course can help you become familiar with leasing terminology, procedures, prospect interaction, documentation, fair housing awareness, and everyday situations you may encounter in a leasing office. You can also add your WoodCity University training to your résumé and bring your Certificate of Completion to an interview. While completing the course does not guarantee employment, it can demonstrate that you have taken the initiative to learn more about the industry.
8. I already work in leasing. Will this course still help me?
Yes. This course is also designed as a leasing refresher. Even experienced leasing professionals can benefit from revisiting fundamentals such as documentation, rental verifications, work orders, prospect communication, fair housing awareness, follow-up, and other everyday leasing responsibilities. Sometimes reviewing the basics is exactly what helps prevent costly mistakes.
9. I am a landlord. Is this course useful for me?
Yes. Landlords can benefit from understanding the same fundamentals leasing professionals use every day, including applicant communication, screening basics, documentation, leases, renters insurance, maintenance and work-order practices, resident communication, fair housing awareness, and other property-management basics. It can be especially helpful for new or self-managing landlords who want a practical refresher.
10. What happens after I finish the course?
Keep going! Use your Certificate of Completion, continue strengthening your knowledge, and look for opportunities to learn from experienced professionals in the apartment industry. I encourage students who want to build a long-term leasing career to continue their professional education through recognized industry training, including programs available through NAA/Visto. WoodCity University is a starting point—not the end of your learning journey.